Customer Engagement Specialist

Watertown, SD
Full-time

15+ days
Job Category: Administrative
Position type: Full-time
Job schedule: Day shift
Salary: $15
Location: 13 2nd Street SE, Watertown, SD Watertown, SD

The Watertown Current, a new, startup newspaper, is looking for a FULL-TIME, quick-learner, motivated individual to handle customer engagement in our Watertown, SD office.

Role and Responsibilities

• Managing subscription data base for The Watertown Current newspaper

• Answering the phone

• Assisting callers with new subscriptions and subscription issues

• Greeting customer as they walk-in with purchases and subscription issues

• Accepting and processing payments from phone, in person, and online transactions

• Assisting with and managing implementation of Classified Ad system

• Handling Classified Ad orders

• Managing obituary placement online and for print

• Responding promptly to all inquiries

• Maintaining inventory of merchandise

• Keeping the lobby clean and clutter-free

• Critical thinking situations

• Other duties as assigned

• Retrieve voice mail from answering service

Knowledge and Experience

• Have a basic understanding of online navigation

• Have a basic understanding of Microsoft or Google G-Suite software (Word, Excel, etc.)

• Have a pleasant, welcoming demeanor

• Handle stressful situations

• Adhere to conditions of employment/hours

• Possess some writing skills

• Be able to problem solve

Required qualifications

We will train for the specifics of the position, but no specific education is required. Some sales/customer service experience would be helpful. Familiar with online environments (e-commerce, websites, social media, etc.) will also help. Must be very comfortable with computers and software.

Benefits

Medical insurance Dental insurance Vision insurance On the job training Paid family and medical leave Life insurance Paid time off 401(k) matching

Additional Benefits Info

Accrued paid vacation time (one full week at start) is available. 

McQuillen Creative Group, Inc.

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Troy McQuillen
605-226-3481

About McQuillen Creative Group, Inc.

MCG builds creative assets for marketing strategies. This includes logo design, brochure design, video production, website management and development, social media management, advertising, and magazine publishing. We currently publish Aberdeen Magazine and The Aberdeen Insider Newspaper.

Read full profile


MCG builds creative assets for marketing strategies. This includes logo design, brochure design, video production, website management and development, social media management, advertising, and magazine publishing. We currently publish Aberdeen Magazine and The Aberdeen Insider Newspaper.

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McQuillen Creative Group, Inc.


Troy McQuillen
605-226-3481

About

MCG builds creative assets for marketing strategies. This includes logo design, brochure design, video production, website management and development, social media management, advertising, and magazine publishing. We currently publish Aberdeen Magazine and The Aberdeen Insider Newspaper.

Read full profile


MCG builds creative assets for marketing strategies. This includes logo design, brochure design, video production, website management and development, social media management, advertising, and magazine publishing. We currently publish Aberdeen Magazine and The Aberdeen Insider Newspaper.